Quotation and Booking Terms

1. Quotation and Booking Terms

1.1 All quotations provided by Tycoon Thai DMC Co. Ltd. ("the Company") are based on dynamic rates and are subject to availability at the time of confirmation.

1.2 Rates are valid only for the period mentioned in the quotation and are subject to change without prior notice due to changes in currency exchange rates, fuel surcharges, government-imposed taxes, and any other unforeseen circumstances.

1.3 Quotations do not include surcharges applicable for Christmas Eve, New Year Gala Dinners, or any other festive period unless explicitly stated. Such charges will be informed and must be paid upon booking confirmation.

1.4 Any changes to the itinerary or inclusions requested after confirmation may incur additional charges and are subject to availability.

2. Itinerary and Sightseeing

2.1 The final itinerary is subject to change based on flight timings, weather conditions, operational feasibility, and time permitted during the travel period.

2.2 The Company is not responsible for the closure of any tourist attraction or activity due to natural calamities, government orders, or maintenance work. For example, Big Buddha Phuket is currently closed due to a landslide, and if it remains closed on the day of the tour, no reduction or refund will be provided.

2.3 During national holidays, festivals, or other events (e.g., Songkran Festival: 13–15 April), road closures or delays may occur. Certain tours or transfers may be impacted. No compensation or refund will be provided for such unavoidable disruptions.

3. Transfers and Tours – General Conditions

3.1 All transfers and tours are provided on a point-to-point basis unless otherwise specified.

3.2 Clients are required to check out and complete breakfast before the scheduled pickup time. Delays may result in missed services without entitlement to any refund.

3.3 Private Transfers/Tours:

Clients must be present at the designated pickup location at least 10–15 minutes before the scheduled time.
A maximum waiting time of 15 minutes is allowed. Beyond this, waiting charges will be collected on the spotor the service may be forfeited without refund.

3.4 Sharing Transfers/Tours:

Clients must reach the pickup point on time. A maximum waiting period of 5 minutes will be allowed.
If the client fails to appear on time, the vehicle will depart, and no refund or amendment will be provided.

3.5 En-route stops are not permitted during transfers. Any requested stop will incur additional charges payable directly.

4. Accommodation & Ferry Notes

4.1 For destinations such as Phi Phi Island, Koh Phangan, and Koh Tao, clients must manage pier to hotel to piertransfers on their own unless otherwise specified in the itinerary.

5. Child Policy

5.1 Child rates apply strictly based on the height category.

If a child exceeds 90 cm to 130 cm, the difference in ticket cost may need to be paid directly on the spot for adult pricing.

6. Tax Collected at Source (TCS) – India Specific

6.1 In compliance with the Indian Income Tax Act, clients are liable to pay Tax Collected at Source (TCS) if the total foreign exchange purchase exceeds INR 700,000 in the current financial year.

6.2 If the client is classified as a Specified Person under the Income Tax Act, higher TCS rates and penalties will apply.

6.3 It is the responsibility of the agent to ensure TCS compliance for their clients. Tycoon Holidays® will not be liable for any TCS payments or penalties incurred due to non-compliance.

6.4 By engaging with Tycoon Holidays® india representation office, the client agrees and consents that they will make the necessary TCS payments directly to the government and that Tycoon Holidays® bears no responsibility for any failure to do so.

7. Rate of Exchange (ROE) & Payment Terms

7.1 All invoices are based on the base currency of Thai Baht (THB).

7.2 The Rate of Exchange (ROE) will be calculated as follows:

THB to USD and USD to INR.
If any variation in the exchange rate occurs on the day of payment, the agent/client must bear the difference.

7.3 All bank charges and foreign exchange conversion fees must be borne by the remitter.

8. Cancellations and Amendments

8.1 Cancellation policies vary based on the nature of the service and will be specified at the time of booking.

8.2 Any amendment request is subject to availability and may incur charges. Once bookings are made and confirmed, amendments are not guaranteed.

9. Liability and Force Majeure

9.1 Tycoon Thai DMC Co. Ltd. shall not be held liable for any loss, damage, delay, or failure to perform due to acts of God, war, strikes, government orders, natural calamities, technical failures, pandemics, or other force majeure events.

9.2 In such events, any refund or rescheduling is strictly subject to the policies of hotels, airlines, transport providers, and local partners.

10. Governing Law and Jurisdiction

10.1 These Terms & Conditions shall be governed and interpreted in accordance with the laws of Thailand.

10.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bangkok, Thailand.

11. Consent and Acknowledgment

11.1 By proceeding with the booking, the client acknowledges that they have read, understood, and agreed to these Terms & Conditions in full.

11.2 The client confirms that the information provided is accurate, and all payments shall be made as per agreed timelines.

11.3 Continued communication, engagement, and payment constitute binding acceptance of all terms contained herein.

Tycoon Thai DMC Co. Ltd.
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General Terms & Conditions

1. General Booking Terms

1.1 Cash Deposit Policy
Cash deposits are strictly prohibited in any of Tycoon Holidays® India representation office bank accounts. Any such deposits made will be deemed forfeited in full. No refunds shall be issued against any amount deposited in cash under any circumstances.

1.2 Foreign Exchange & Payments

The Rate of Exchange (ROE) applicable will be that on the date of payment.
Payments are accepted via Credit/Debit Card, Net Banking, NEFT/RTGS/IMPS.
Cash transactions are not permitted.
Convenience charges may apply for online payment methods.

1.3 PAN & Passport Requirements - India Specific
In compliance with Reserve Bank of India (RBI) guidelines, submission of PAN card and valid passport copies for all travelers is mandatory at the time of booking.

1.4 TCS (Tax Collected at Source) - India Specific
Once collected, TCS is non-refundable in the event of cancellation or modification. However, the same may be claimed as a tax credit while filing income tax returns.

1.5 Visa Requirements & Disclaimer

A valid visa (including transit visa, where applicable) must be held by all travelers.
Only hard copies of foreign visas will be accepted at immigration checkpoints unless the visa is physically stamped in the passport.
Final visa approval lies with the respective Embassy/Consulate. Tycoon Holidays® holds no responsibility for delays, rejections, or system failures.
In the event of visa rejection, applicable cancellation charges and non-refundable service fees will be deducted. Reapplications will be processed only on written request and payment of applicable charges.

1.6 Force Majeure Events
Tycoon Thai DMC Co Ltd shall not be held liable for any delay, alteration, or cancellation caused due to force majeure events including (but not limited to): pandemics, natural calamities, political unrest, government regulations, airline or hotel insolvency, or operational failures. Refunds will be processed based on the service provider's terms.

2. Accommodation Policies

2.1 Check-In/Check-Out Times

Standard check-in: 14:00 hrs
Standard check-out: 12:00 hrs
Early check-in and late check-out are subject to availability and must be pre-booked and paid in advance.

2.2 Security Deposits
A refundable security deposit may be required at hotel check-in. This may vary by hotel and is payable by cash or credit card. Refunds are processed at check-out after settlement of incidental charges.

2.3 Alternate Hotel Arrangements
If the selected hotel becomes unavailable post-booking, alternate accommodations of a similar standard will be arranged at no additional cost.

2.4 Off-Zone Accommodations
Transfers are provided from selected city center hotels. If your accommodation is located outside the pickup zone, an additional charge will apply. This will be informed post confirmation of hotel details.

2.5 Out-of-Pickup Zone Vehicles
In cases where vehicle type or category cannot be confirmed due to high demand, we reserve the right to arrange alternate transport based on availability.

3. Transport, Transfers & Tours

3.1 Baggage Policy
One standard-sized suitcase per person is permitted. If additional baggage is carried, vehicle category may need to be upgraded, and additional charges will apply.

3.2 SIC (Seat-in-Coach) Guidelines

Passengers must be present at the pickup location/hotel lobby at least 10–15 minutes before scheduled time.
Delays due to traffic or pickup of other guests may result in 30–45 minute waiting times.
No refunds or rescheduling is applicable if services are missed.
“Day at Leisure” implies no sightseeing or inclusions on that day.

3.3 Waiting Time Policy

Maximum waiting time: 5 minutes from driver/guide arrival.
If the guest is unreachable (via room call or concierge) within this window, it will be treated as a “No Show.”
Additional waiting will be chargeable and must be paid on the spot.

3.4 Point-to-Point Transfers
No unscheduled stops are allowed. If stops are required, this must be informed in advance. On-the-spot stop requests will incur additional charges.

3.5 Vehicle Overtime Charges
If disposal vehicle services exceed the allocated time, overtime charges will apply and are payable directly to the driver. Rates will be confirmed on-site based on usage.

3.6 National Park Fees (Thailand)

National Park Fees are not included and must be paid directly at the site.
Typical fees: THB 400 per adult, THB 200 per child.
It is recommended to carry at least THB 10,000 per person in local currency during travel.

3.7 Flight Timing Surcharge
For pickups between 22:00 hrs and 05:00 hrs, a surcharge will apply.

3.8 Missed Services Due to Flights
No refunds will be issued for missed transfers, tours, or hotel nights due to flight delays, rescheduling, or cancellations. 100% No Show charges will apply.

4. Cancellations, Amendments & Refunds

4.1 Cancellation Terms
All cancellations must be communicated in writing to [email protected] from the registered booking email.
Applicable cancellation charges will be levied based on the date of cancellation, as well as those levied by service providers.

4.2 Amendments/Rescheduling
All post-confirmation changes to travel dates, hotel categories, or other inclusions will be considered as amendments. A fee of THB 3,000 + cost differences will apply.

4.3 Refunds

Refunds are only processed upon receipt from the service provider (airline, hotel, sightseeing, activity).
No refunds for partially used services or missed activities.
Airline refunds are subject to airline cancellation policy and may exclude service fees.
Refunds will be issued to the original payment source (e.g., same debit/credit card).
Refund processing time: up to 90 working days from confirmation of receipt from the vendor.
Promo code and upfront discounts will be deducted from the refund.

4.4 Dynamic/Non-Refundable Bookings
Packages with dynamic pricing or those labeled as non-refundable will incur 100% cancellation charges from the moment of confirmation.

4.5 Hotel/Airline Direct Cancellations
Any cancellations made directly with airlines or hotels must be immediately notified to Tycoon Thai DMC Co Ltd to initiate the refund process.

5. Legal Disclaimers & Limitations

5.1 Role of Tycoon Thai DMC Co Ltd
We are a travel facilitator and not the operator of airlines, hotels, transport providers, or service vendors. We assume no liability for third-party service delays, failures, or quality issues.

5.2 Human Error
If any agent or representative commits an error during the booking process, Tycoon Thai DMC Co Ltd will make every reasonable effort to rectify the error. Notification must be made within 4 hours of receiving the itinerary. Liability is limited to the service fee collected for that booking.

5.3 Traveler Misrepresentation
If at any time false information is provided by the traveler, or fraud is detected, Tycoon Thai DMC Co Ltd reserves the right to cancel bookings without liability.

5.4 Name Accuracy
Passenger names must exactly match those on passports. Any name correction costs due to incorrect data entry are borne by the traveler.

6. Definitions

Company: Refers to Tycoon Thai DMC Co Ltd
Traveler: The individual booking or traveling using our services
Service Provider: Third-party vendor (e.g., hotel, airline, transport, Sightseeing, Activity)
Package: Land-based itinerary excluding flights
Infant: Person below 2 years of age
Child: Person aged 2 to 11 years
Cost Per Person: Total package cost per traveler
Force Majeure: Events beyond reasonable control (e.g., natural disaster, pandemic, strikes)

7. Traveler Responsibilities

It is the traveler’s sole responsibility to ensure compliance with all passport, visa, immigration, and customs requirements.
Rechecking of travel rules via official websites prior to departure is strongly advised.
All international travelers connecting to domestic flights in India must re-check-in baggage at the first port of entry.
Travelers agree to be contacted by Tycoon Thai DMC Co Ltd or its representatives via phone, SMS, or email for updates and communication purposes, even if DND (Do Not Disturb) is activated.

PLEASE READ THESE TERMS CAREFULLY. By booking any service with Tycoon Holidays®, the traveler or their agent agrees to be bound by all terms outlined above.